Our Toyota Sienna had oil cooler hoses leaking. Not knowing what problem was, called Ponte's to advise we'd bring it in next morning. Chris/ Mark quickly handled our check-in and called to advise in early afternoon that we had oil cooler hoses leaking and perhaps we should check w/ our Toyota dealership as problem might be covered w/ extended warranty. Sure enough, dealership we've dealt with on personal basis (after purchasing five Toyotas over the years) advised service work over $400 would be covered. We got the car to dealership for the fix. Ponte's honesty, once again, well appreciated. Jim Ponte & team do a great job for their customers!