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Category Archives: What Customers Should Know

The Part You've Never Seen (Flat Tires and Solutions)

They say your vehicle has one, but you've never seen it.  And you might not even know it if you stumbled on it accidentally. We're talking about the jack, that tool that allows you to lift one corner of the vehicle up so someone can change a flat tire. So you say you'd never try to change a flat anyway, so you don't care where it is.  But one day, you may find yourself in a spot where you're stranded with no cell service and you'll need to at least know the basics of what to do. Well, here's the ironic part.  Many of today's vehicles don't even have jacks and spares!  Recently, manufacturers have been saving weight by supplying another solution for a flat tire, such as an inflator kit that has a tire sealant in it, or a small compressor.  If your vehicle has one of those, it's a good idea to get to know how to use it before you need to use it.  Hopefully you'll be able to call roadside assistance and they can take care of things, but circumstances may prev ... read more

The Daily Grind (Grinding Noise)

If your vehicle makes a grinding sound when you turn the steering wheel, it's speaking to you.  No, really, it is.  So listen to what it's saying and you could avoid a much more costly repair down the road. A grinding sound coming from the front of your vehicle when you are turning can offer some very informative clues as to what's going on.  One cause could be that there's a problem with the mechanical linkage that enables you to turn the wheels.  Another is that the hydraulic system that makes turning the steering wheel easier may have its own problems.  Think of it.  Hydraulic power steering has many components that need to work in tandem.  The power steering fluid may be too old and contaminated.  Or its level may be low. That may be caused by a leak somewhere in the system. A technician can check things over to find out exactly what's happening. Other causes of grinding while turning can be problems with the suspension in the front.  Yo ... read more

The Best Book that's Not a Best-Seller

Sometimes the movie is better than the book, sometimes it's the other way around.  But when it comes to your vehicle, the best book of all is the owner's manual. The plot is simple: Owner wants long life and dependable performance from the vehicle, manual has the way to achieve that long life and dependable performance. And yet, it's amazing that some people will own a vehicle for years and never even crack this book.  They'll only read it when they absolutely have to, for things like finding out how to change the clock.  Ok, so you're probably not going to rush right over to your glove box and start reading the owner's manual cover to cover.  We know that.  But just think of what you can get out of it. Consider this.  Those who wrote or helped write this book include the engineers who designed it and the people who tested and refined it.  They know more about your vehicle than anyone, period.  They know how long a part is likely to last and what ... read more

Do you have a Clue (Get the Most Out of a Service Visit)

When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good.  That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair. Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?   Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come b ... read more

Your Vehicle is Talking to YOU (Service Warning Signs)

Your vehicle may be like that famous battery bunny, the one that just keeps going and going.  But while it may seem sometimes like you never need to take your vehicle in to be worked on, there are some things you should keep your eyes, ears and nose out for. They are warning you about something that needs attention at your vehicle service facility. If a warning light is on, don't ignore it; do something about it.  There are warning lights for battery, oil, engine heat, tire pressure… you name it.  And the manufacturer put them there for a reason.  They're telling you something isn't normal. So when one goes on, have it checked out soon, especially the blinking Check Engine light.  The earlier you have any warning light issue diagnosed, the more likely you are to avoid a more serious problem. If your vehicle is vibrating or shaking, it's not only annoying, it could signal trouble.  You can bet your vehicle didn't do that when it came out of the fact ... read more

The Right Stuff (Choosing Replacement Parts)

Let's face it.  Vehicles are complicated machines, each having thousands of parts.  And since they're subjected to heat, cold, vibrations, bumps and much more, these parts wear out and need to be replaced.  When your service advisor says you need a new part, you may have many options.  Let's say you need a new muffler.  One choice would be to get exactly the same part that was installed when the vehicle was manufactured.  The advantages are that it will perform the same way as the one it's replacing and will likely last about the same amount of time as the original. Some mufflers are made by the same companies that supplied the automaker when your vehicle was new (they call that an OEM part—Original Equipment Manufacturer).  And often those are the same as the part you'd buy from a dealer. A reputable vehicle service facility will know which ones these are because they replace mufflers all the time and do their homework. The good news is there a ... read more

Poor Reflections (Door Mirror Problems)

Mirror, mirror on the door, why is my vision there so poor? Well, you could have a broken outside rearview mirror that's disabled your blind spot vision there and endangering your ability to see some of the traffic around you.  Outside rearview (or door) mirrors are important safety devices that are thoughtfully designed to help drivers see.  And there are a variety of ways those door mirrors can develop problems. One is when the glass is broken in them.  Sometimes it's caused by an accident or vandalism.  But without your ability to see in that mirror, you could be driving blind, unable to see drivers approaching from the rear in adjacent lanes.  Sometimes it's as simple as having the glass replaced.  You'll greatly enhance your safety if you do. Then there's the door mirror that you can't adjust.  First, let's look at a common scenario in later models, the power mirror.  They're great when they're working, awful when they're not.  Sometime ... read more

Going (Lug) Nuts (Lug Nut Replacement)

Here's a part of your vehicle you probably don't think about much: lug nuts.  They're what fasten your wheels onto your axles.  Pretty important, right? In order to take the wheels off your vehicle to service the brakes, rotate the tires, etc., the lug nuts have to be in good shape so a wrench will grip them tightly.  Because lug nuts are on your wheels, they are exposed to all the elements of the road (salt, water, grime) and really take a beating. Unfortunately, some manufacturers have made them out of two different metals.  Underneath is the working part of the lug nut, made of steel.  On top is the decorative (the "good looking") part, made out of chrome, stainless steel or aluminum.  After a while, the steel part begins to corrode and expands.  That changes the shape of the outer cap, sometimes rounding off the hexagonal edges and making it hard (if not impossible) to either loosen or tighten the lug nuts since the wrench won't fit any more.  ... read more

Low Power Mystery (Ignition Coil Service)

It's no fun when your vehicle just doesn't run the way it used to.   You may notice (especially in cold weather) the engine won't start easily or when it does start, it doesn't run smoothly. It may not have much power at all. You also may have had to stop at the gas station more often, a sign your fuel economy isn't what it used to be.  There could be a few different things that cause those symptoms, but one culprit could be a bad ignition coil. The coil takes the voltage from your battery and multiplies it before that power is sent over to a spark plug. That allows the plug to fire off a good jolt of electricity that ignites the fuel in your cylinder and powers the engine.  There's usually one ignition coil for each cylinder (or sometimes for a pair of cylinders). If only one of them is not pushing out enough electricity, it can cause big trouble with your engine performance.  Other signs of a bad ignition coil include engine backfire, an oil leak and your Che ... read more

Clean Slate (Protecting Vehicle's Finish)

Winter is one of the hardest times to keep your vehicle clean. But did you know neglecting to wash your vehicle in winter could cost you a significant amount of money in the long run? Here's why. Many areas deal with snow and ice in the winter, and the salt and sand that are used to keep the road surfaces from being slick are also super corrosive to a vehicle's metal body and undercarriage.  That includes all the parts underneath that can be splashed with brine, saltwater and other road debris.  Winter is also tough on vehicles where there isn’t snow, sometimes from ocean salt or winter's extra humidity and rain.  If you have any breaks in your vehicle's paint, whether it be from a little fender bender or a stone chip, that corrosive winter moisture can get through those cracks and start eating away at the metal underneath.  If you can, you should get any dents or damage fixed as soon as possible so your vehicle has a protective layer of paint between road che ... read more

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