Wilmington Auto Repair

A big part of the service we provide at PONTE'S AUTOCARE for our Wilmington customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued Wilmington area customers. Even though we try to be proactive in our PONTE'S AUTOCARE automotive education, we sometimes get busy fixing vehicles and need a reminder. Please, just ask. We've found our Wilmington customers like the service reminders. They've grown to trust that our recommendations are based on the vehicle manufactures’ published maintenance schedules and that PONTE'S AUTOCARE is not just pulling them out of the air. We know that people in Wilmington live a busy life with a lot more to think about than wondering if it's time to replace the PCV valve on their vehicle. Part of our PONTE'S AUTOCARE service process is checking the vehicle manufacture's schedule to make sure we don't overlook service. We hope Delaware drivers a ... read more

When you drop your vehicle off at PONTE'S AUTOCARE in Wilmington, they don't just poke around under your hood looking for stuff to do. PONTE'S AUTOCARE professionals have lists and procedures they follow for different types of service. First of all, your Wilmington service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The PONTE'S AUTOCARE pros won't do work that you don't agree to.They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check your windshield wipers for wear. Th ... read more

Wilmington drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service advisor at PONTE'S AUTOCARE uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about cost ... read more