Wilmington Auto Repair

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.   That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record.    Ideally, you should have that same relationship with your automotive service facility, like your friends here at PONTE'S AUTOCARE. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the pe ... read more

You've heard that expression, change is good.  When it comes to your vehicle's oil, change is not only good, it's vital for the health of the engine.  But there's one question that puzzles many drivers: how frequently should my vehicle's oil be changed? There is not one simple answer, but here are some guidelines that will help. It used to be pretty much a rule of thumb that vehicles got their oil changed once every 3 months or 3,000 miles/5,000 kilometers.  But times have changed.  Oil formulations have gotten better and engine designs have made longer oil change intervals possible.  Most experts advise you to read the recommendations that come from the manufacturer that designed and built your vehicle.  Their designers and engineers know more about your vehicle than anyone else.  They spell out their recommended oil change interval and type of oil in your owner's manual.  Many automakers say you can go at least 5,000 miles/8,000 kilometers betw ... read more

We've all been through it. The vehicle ahead of us kicks up mud, slush, snow or salt on our windshield and we can't see a thing.  And not being able to see a thing when we're driving?  Not a good thing. Debris on a vehicle's glass can be blinding when driving directly into the sun.  And other things can ruin visibility: scratches on the glass, fogged windows, mineral deposits.  So lets make one thing clear:  Your windows.  Here are some tips. Number one rule, don't use abrasives on glass. That means no gritty cleaners that are made for metal.  Avoid at all costs those dark green abrasive pads on some kitchen sponges that are made to clean metal pots and pans UNLESS the manufacturer specifically says they can be used on glass. Use the appropriate cleaner for the substance that's being cleaned off. Special automotive glass cleaners are available, and your PONTE'S AUTOCARE service advisor can make recommendations. Vinegar can work wonders. Sometimes you ... read more

There's one fluid in your car you are always careful to keep at a certain level: the fuel. If you don't have fuel, you're not going anywhere.  Your vehicle has other fluids which are vitally important to proper and safe operation, too.  So, here's a "level" headed approach to those "other" fluids. Engine oil.  This one's probably the most important fluid to maintain at the proper level. Without enough oil, you'll wear out your engine prematurely.  Sometimes vehicles have warning lights on the dash that will tell you to get your oil checked.  Don't ignore that one; get it checked immediately.  Certainly don't go on a long trip at high speeds with your oil level low. Oh, and it's not good to have too much oil in, either. Our pros at PONTE'S AUTOCARE can advise you on oil levels and tell if you if you should be concerned about abnormal fluctuations. Windshield washer fluid.  OK, this is one you probably know about.  You certainly miss it when it run ... read more

A technician was telling us the other day that he was servicing an engine and spotted something he'd never seen before: A collection of dry dog food siting on a horizontal metal ledge near the base of the engine.  It was neatly stashed and was in a spot where the food pellets couldn't have simply fallen down in there. Even though it's the first time he'd seen dog food in an engine, he immediately knew what was going on.  Critters like mice or chipmunks had found the dog food somewhere nearby and had used the engine as a nice storage unit.  Mice, squirrels, chipmunks—you name it—like the heat of the engine.  And they'll use that to store up supplies of food for use in cold weather when outside food supplies are scarce.  The problem is they'll also chew on engine components while they're there. And they can do a lot of damage if they start gnawing on the wires.  Depending on how much of your electrical system needs to be replaced, repairs can mou ... read more

Everybody's got friends like this.  You know, the kind who, the minute they get in their vehicle and turn the key, the sound system is deafening.  They just love to hear that music, sports, news… anything but the sound of the vehicle itself. And maybe you're that person, too.  Here's something to consider: your sound system might be drowning out some valuable clues that could help you diagnose problems with your vehicle, problems that need to be dealt with. So, turn down the volume and listen for these things: A clicking sound when you're braking or turning—You could be missing some parts in your braking system, or it could be damaged. That sound could also signal that components are just plain worn out. Rattling under the hood—If it sounds like metal clanking against metal, you could have something serious going on, maybe an overheating engine or your timing needs adjusting. That knocking sound could also be as simple as you've been using lower octan ... read more

You may be driving along and find that suddenly your radio stops working.  There are no numbers on the display.  Then when you get home, you notice the garage door opener doesn't do a thing when you press the button. Hmm, this was working just fine this morning.  Are the two problems somehow related?   No, your vehicle doesn't need an exorcism. This has all the signs of an electrical issue, and when you experience symptoms like those, you've probably blown a fuse.  Most vehicles have fuses just like most houses have circuit breakers (some houses still have fuses). They cut the power when it reaches a pre-determined threshold that could cause major damage if it was allowed to continue.  You might say fuses take one for the team. Most modern automotive fuses are plastic with a thin strip of metal in them designed to melt when a calibrated amount of power passes through.  The philosophy is it's better for an inexpensive fuse to be destroyed than your sou ... read more

Perhaps you've heard someone use the term "loose steering." And it's pretty much what it sounds like.  You turn the steering wheel and the vehicle's wheels don't seem to go exactly where you thought you were pointing them.  You have to constantly make steering adjustments.  Loose steering is sloppy steering, and it can be a safety hazard.  You need to be able to control your vehicle with pretty much the same precision as the way it was when it came off the assembly line.   If the steering in your vehicle is starting to feel loose and sloppy, there may be some significant suspension issues that need examining by a trained technician. How do you know if your vehicle needs to be looked at? Try turning the steering wheel and see how much play is in it.  One rule of thumb: if you can turn it the distance of a quarter and a dime placed side by side without seeing the outside wheels move, it's time to have it inspected by one of our technicians. Our PONTE'S ... read more

Some people love 4x4 vehicles, the true 4-wheel drive works of engineering like Jeeps and 4x4 pickups that allow you to seemingly go anywhere on the planet. You can climb up a 40-degree rock trail with some planning and skill (always careful to protect the environment, of course), or you can get through the deepest snow. But with that added capability comes additional complexity, drive-train components and other systems that less capable vehicles don't have.  And that is why when it comes to 4x4s, you have to maintain them a little differently from those vehicles that spend their lives on pavement.  Here are some of the key things to keep an eye on: Transfer case—This transfers power from the engine to the wheels.  A transfer case has fluid in it that needs to be changed at intervals recommended by the manufacturer.  Your service advisor will let you know how often that is and will keep track of your service dates.  You will need to make sure the transfe ... read more

Your vehicle has a way of letting you know when something's wrong. Consider a vibrating steering wheel. It certainly didn't do that when it was new, so that shake is trying to tell you something. There are a few things that can cause your steering wheel to vibrate as you drive down the road.  One of the most common is out-of-balance tires.  You may not only feel that wobble in your steering wheel, you might also feel it in the tires.  Sometimes it's not there when you're driving at lower speeds through residential areas, and sometimes it starts when you hit highway speeds.  So what is tire balance anyway?  Well, you have a rubber tire that fits around a metal wheel.  It should have the same weight all the way around.  If it doesn't, it will start getting the shakes.  Ever load your washing machine so that all the clothes are at one side of that drum that spins?  When it hits the spin cycle, it can throw that washer against the wall.  Th ... read more